FAQ's

RETURNS & EXCHANGES

Basic Refund Policy

All our items have a 14-day change of mind period. You have 28 days to return any faulty items outside of that please contact us to make arrangements. Please see our returns policy for full details and exclusions.

Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item. 

For all applicable returns, please send to:

 Athene Online

C/O Eastgate

Watergate House

85 Watergate St

Chester

UK

CH1 2LF

How much is shipping?

All our items are FREE SHIPPING with the exception of “Just pay shipping” offers where you are responsible for the cost of shipping and this will be advertised as part of the promotion.

We currently do not offer international shipping.  

 

How do I track my package?

You can check on the status of your order at any time by emailing the customer support desk at athene.online@gmail.com.

 

How long does it take for an order to arrive?

This depends on the product ordered. Most of our products ship within 14 days (and you will most likely receive them before that!) These products all state 14 days as shipping on their description. However, as we supply products that are sourced from around the globe some shipping times may vary. The longest you should wait for your product is 40 days with the exception of “just pay shipping” items when they can take up top 60 days due to high demand.

Please contact us if you have specific queries about shipping times for an item. We're happy to help.

 

Where do your other items come from?

Athene is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. While some of our items do ship to you from the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the most beautiful pieces. 

 

STILL HAVE QUESTIONS?

Sure, no problem! Just email us athene.online@gmail.com and we'll get back to you right away.